Product
UX/UI
design systems
mentoring
overview
To deliver a WCAG AA best-in-class scheduling experience to millions of CVS Health customers, I played a pivotal role in defining critical interactions and championing clean, beautiful UI for MinuteClinic core services and Pharmacy immunizations across iOS, Android, and a revamped web version for both individual and group scheduling. As a Design Systems team member embedded within the scheduling team, I collaborated with multiple multidisciplinary groups including 10 product designers, 3 design leads, 2 managers, a director, content designers, accessibility experts, researchers, product owners, and engineers, brand, and the app foundations (style) team. I led discussions with leadership and stakeholders to align expectations, pitching ideas early and often to drive innovation and clarity.
roles
Lead / Sr. Product Designer
Mentor to 10 Product Designers
Web, iOS, Android Domain Expert
Design System Expert
responsibiilties
Ensured UX/UI consistency across end-to-end workflows
Presented focused deliverables to executive leadership and stakeholders
Collaborated closely with A11y, Content, Design systems, and Engineering
Facilitated weekly design workshops and 1:1 sessions
Built two end-to-end prototypes for individual and group scheduling flows
individual E2E MinuteClinic Core services scheduling flow
sign in
unauthenticated sign in
Individual patient selection only
vaccine upsell
patient pain point
major conversion pain point
clinic locator – map
clinic locator – list
clinic details
patient info
92% conversion
minor conversion pain point
review
confirmation page
closing metrics
truncated research led by research team
Sticky CTA blocking required actions
Several participants moved forward in scheduling struggled to view appointment times, or missed required input fields.
required consent hidden
design iteration
Moved placement of required consents to increase conversion
The future-state iteration strategically places the main CTA after the body content, ensuring users complete all required actions before proceeding.
Exit functionality has been relocated to the navigation bar to reduce accidental taps, effectively addressing issues identified in the 'refined' version.
refined design
future state
design iterations
Global Choice Button iteration
The team received feedback from the SVP and executive leadership team that the native out-of-the-box version was 'not flawless' and 'looked like a wireframe'.
The goal of the overhaul was to introduce sophistication by elevating the visual design and interactions, while aligning with the Pulse CVS Design System for broader use.
v1 version
final component in collaboration with lead ios designer
leadership
Platform Playbook (iOS Snapshot)
CTO Pirate
This person or team uses outside-the-box innovation, enables transformation, creates patent-worthy solutions, or other forms of recognition within the tech industry for their work.
Experience
This person helps create the best experience for customers, colleagues, or clients, or a best-in-class omnichannel experience for any of these groups.
details
Deliverables
200+ screens reviewed for consistency across UX/UI
Designed for web, iOS, and Android platforms, covering primary flows, fallouts, and error states, as well as secondary experiences such as cancel and reschedule functionalities.
Global design hand off annotations
Facilitated engineering handoff for components including choice buttons, CTA groups, sticky navigation interactions, avatar colors and logic, and more.
Platform specific playbook
Designed across web, iOS, and Android, emphasizing platform-specific nuances such as interactions, spacing, states, and best practices. Also developed local library components to ensure consistency across screens.
Two end-to-end interactive prototypes
Leveraged Figma to create complex prototypes, bringing both individual and group scheduling experiences to life.
case closed
What I Learned
I learned that gaining executive leadership buy-in for delivering experiences in a truly agile way—emphasizing early and frequent user results and feedback—is often easier said than done.
I discovered that focusing on what my team and I can directly control leads to the best outcomes while maintaining positive morale and fostering strong collaboration.
I also recognized my ability to navigate ambiguity effectively, whether it involves unclear features, misaligned business goals, or internal disagreements on the path forward.
Lastly, I deepened my commitment to leading with empathy, understanding that valuing designers as humans first and professionals second strengthens trust, creativity, and team dynamics.
some reviews from colleagues
★★★★★
ETHAN MAEHL
UX DIRECTOR, SCHEDULING
some reviews from colleagues
★★★★★
charles hall
accessiblitiy domain expert
Read All Reviews